We believe that gaming should always be fun — never a source of stress, financial pressure or harm. mco99 is committed to providing every Malaysian player with the tools, information and support needed to stay in control at all times.
Our Commitment
At mco99, responsible gaming is not just a checkbox — it is built into the DNA of how we operate. We serve players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar and the rest of Malaysia, and we take seriously the responsibility that comes with that reach.
"Our goal is simple: every mco99 player should be able to enjoy their gaming experience on their own terms, with full control over their time and money."
Problem gambling is a real and serious issue that can affect anyone, regardless of background or income. mco99 encourages all players to treat gaming as a form of entertainment — with a pre-set budget, time limits and a clear understanding that the house always maintains a mathematical edge over time. Chasing losses is never a sound strategy.
If at any point gaming starts to feel less like fun and more like a need, mco99 has multiple responsible gaming tools ready to activate immediately — and our dedicated support team is available around the clock to help. We also work alongside recognised problem gambling support organisations to ensure players in distress have access to qualified, confidential assistance.
All mco99 responsible gaming tools are free to use. There is no penalty, judgment or delay in activating limits, cooling-off periods or self-exclusion. We process these requests promptly because we understand that when a player asks for help, speed matters.
Protection Features
These built-in tools give you complete control over your mco99 gaming experience — no questions asked, no waiting period, always free to use.
Cap how much MYR you can deposit per day, week or month. Once set, limits take effect immediately and cannot be increased until a 24-hour cooling period has passed — protecting you from impulsive decisions in the heat of the moment.
Set how long you play per session. mco99 will display on-screen time reminders and can automatically log you out when your self-set duration is reached. A simple but powerful way to keep gaming fun and within healthy boundaries.
Decide in advance the maximum amount you are comfortable losing over a chosen period. Once that threshold is reached, your account automatically pauses play — removing the temptation to chase losses further with money you cannot afford.
Sometimes you just need a break. Choose a cooling-off period from 1 day up to 90 days. During this time your account is fully suspended — no deposits, no bets, no exceptions. When the period ends, access is restored automatically with no pressure to resume.
For players who feel they need a longer break or a permanent stop, mco99 offers self-exclusion for periods of 6 months, 1 year, 5 years or permanently. During self-exclusion, your account is closed, all marketing communications are halted, and re-registration is blocked for the full duration.
Enable periodic pop-up reminders that display how long you have been playing and your net win or loss for the session. These gentle nudges help you stay aware of time and money spent, so you can make an informed decision about whether to continue or stop.
Step-by-Step
Requesting self-exclusion is straightforward and takes less than five minutes. Our team processes every request the same day — usually within the hour. You are never alone in this process.
Visit mco99 Login and sign in using your registered credentials. If you cannot access your account, contact our support team directly and they will handle the request on your behalf without requiring login.
Go to your account dashboard, select "Account Settings" and then choose the "Responsible Gaming" tab. All available tools — deposit limits, session limits, cooling-off and self-exclusion — are listed there in a single panel.
Choose from 6 months, 1 year, 5 years or permanent exclusion. Read the terms carefully — particularly for permanent exclusion, which cannot be reversed. Once you are sure, confirm your selection.
A confirmation link will be sent to your registered email address. Click it to finalise the request. This step ensures that exclusions are intentional and not accidental.
Once processed, you will receive a confirmation email along with links to responsible gaming support organisations. Your account access is suspended immediately. All pending promotional communications are stopped within 24 hours.
Know the Signs
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first and most important step toward getting help.
Spending more money on gambling than you originally planned, or more than you can afford to lose.
Chasing losses — continuing to bet in an attempt to recover money already lost in previous sessions.
Lying to family, friends or colleagues about how much time or money you spend on gambling.
Neglecting work, studies, family responsibilities or personal relationships because of gambling.
Feeling restless, anxious or irritable when you are not gambling or when you try to cut down.
Borrowing money, selling possessions or using bill money to fund gambling activities.
Using gambling as a way to escape stress, anxiety, depression or other difficult emotions.
Repeatedly trying and failing to reduce or stop gambling despite genuinely wanting to.
Feeling guilty, ashamed or hopeless about your gambling behaviour after each session.
If three or more of these signs apply to you, we strongly encourage you to use mco99's self-exclusion tools or reach out to one of the support organisations listed below.
External Help
If you or someone you know needs help with problem gambling, these organisations provide free, confidential and professional support in Malaysia and internationally.
Provides emotional support for individuals in distress. Available around the clock for confidential conversations. Widely used across Kuala Lumpur and Selangor.
Hotline: 03-7627 2929
Offers counselling services in Malaysia for addiction-related issues including problem gambling, with qualified therapists and a culturally sensitive approach for Malaysian players.
Contact via your nearest HELP centre in KL.
An international peer-support fellowship for people who recognise they have a gambling problem. Meetings are available online and in major Malaysian cities including Kuala Lumpur and Penang.
Find a meeting: gamblersanonymous.org
Our dedicated responsible gaming support staff are trained to assist you — whether that is setting account limits, activating a cooling-off period or walking you through the self-exclusion process.
Email: support@mco99.lat
Common Questions
Got questions about mco99's responsible gaming tools? Here are answers to the most common ones.
Play With Confidence
mco99 is built for Malaysian players who want a great gaming experience without compromising their wellbeing. Explore our full range of slots, live casino, sportsbook and 4D lottery — all with responsible gaming tools active from day one.
Must be 21 or older to register and play. Gambling involves risk. Please play responsibly.